Refund & Returns Policy
Welcome to HeavenMart.xyz! Ensuring your satisfaction with every purchase is our priority. To comply with Bangladeshi law and to facilitate smooth returns, please review our return policy below:
Return Policy
At HeavenMart.xyz, we are committed to ensuring your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we are here to assist you.
30-Day Return Policy
We offer a 30-day return policy, meaning you have 30 days from the date of receiving your item to initiate a return.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team to obtain a return authorization (RA) number.
- Pack the item securely in its original packaging, if possible, including any accessories or documentation.
- Clearly mark the RA number on the outside of the package.
- Ship the package to the address provided by our customer service team.
Conditions for Returns
To be eligible for a return, the item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Exceptions / Non-Returnable Items
Certain items cannot be returned, such as perishable goods (e.g., food, flowers), personalized items, and gift cards. If you have any questions about whether your item is eligible for return, please contact us.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, as per Bangladeshi law.
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our return policy, please contact us at [customer service email or phone number].
This return policy was last updated on [Date].
HeavenMart.xyz reserves the right to amend this return policy at any time without prior notice.